Sometimes, you may want to reflect on what's happening in your organization through books, workbooks, videos, and articles. We have a number of resources available for you to get started.
Revenue or Relationships? Win Both.
After reading this book, you can learn how to shift your mindset to develop not just better customer experiences, but better customer relationships, in your business.
PART 1 Vision: What Is the Value You Provide?
As we all know, a company’s vision defines who the company is, what it does, and where it wants to be in the future.
PART 2 Brand: How You Communicate the Experience
My favorite way to describe branding: It’s not what you do, it’s how you do it. This workbook will guide you to consider what your brand is and to determine if it is consistent with your understanding of your company.
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